Below are high-level overviews of Amwins Rx Member Programs. Please refer to your plan benefit documents for instructions, details and contact information specific to your pharmacy network. If you have any questions or wish to contact us, please call 800-580-4403 or email customerservice.amwinsrx@amwins.com.
Fidelity Security Life Insurance Company Member Portal
Click here to access your Member Portal
FSL- Frequently Asked Questions
FSL- (DMR) Direct Member Reimbursement Form
Your RX Benefit may also be used at non-participating pharmacies. Simply pay for the prescription, keep your receipt, and contact Amwins to file a claim for reimbursement.
You have 12 months from date of service to request a reimbursement.
You can fill out the form and submit via email customerservice.amwinsrx@amwins.com or print form and mail to the address on the form with all claim information required. Your claim request will be processed within 30 days.
If you have any questions, please contact Amwins Rx Customer Care at 877.248.5159
Amwins Rx Member Portal
Please click on the MyDrugBenefit logo to access the self-service member portal. If you have any questions, please contact Amwins Rx at
800-580-4403 or customerservice.amwinsrx@amwins.com.
Mail Order Partner
Elixir Mail Order is now Birdi. Click here for more information.
Please click on the Elixir Birdi logo to register or log in to the self-service member website. If you have any questions, please contact Amwins Rx at
800-580-4403 or customerservice.amwinsrx@amwins.com.
To contact Birdie directly, call 1-855-247-3479. Representatives are available Monday - Friday, 8:00am - 8:00pm EST.
Specialty Pharmacy Partners
Elixir Specialty is now specialty by Birdi. Click here for more information.
Please click on the Elixir Specialty Pharmacy logo for an overview of services offered and detailed instructions. If you have any questions, please contact Amwins Rx at 800-580-4403 or customerservice.amwinsrx@amwins.com. Click here for a Spanish-language version of the overview.
To contact Elixir Specialty Pharmacy directly, call 877-437-9012.
Please click on the Reliance Rx logo to register or log in to the self-service member website. Instructions for both new and existing specialty medication prescriptions can be found on the following page. If you have any questions, please contact Amwins Rx at 800-580-4403 or customerservice.amwinsrx@amwins.com.
To contact Reliance Rx directly, call 800-809-4763 or fax 877-671-7189 (for RXs).
Formulary
Amwins Rx Choice Formulary 2024
Amwins Rx Standard Formulary 2024
Amwins Rx Foundation Formulary 2025
Formulary Changes
ACA Preventive Drug List
Amwins Rx ACA Preventive Drug List
Direct Reimbursement
Direct Reimbursement Claim Form
Representative Authorization
Representative Authorization Form
Frequently Asked Questions
Amwins Rx Frequently Asked Questions
What is a Grievance
A grievance is an expression of dissatisfaction with the services provided by Amwins Rx or our contracted providers. If you have a concern regarding the services provided by Amwins Rx, we encourage you to call us right away by calling our Amwins Rx Customer Care Department at Tel: 1--800-580-4403.
How to file a Grievance
Concerns can be conveyed telephonically at 1-800-580-4403, FAX 1-866-650-3622 or through correspondence at:
Amwins Rx, Customer Care Department, 50 Whitecap Drive, North Kingstown, RI 02852
In order to exercise this right, you must file your grievance no later than 60 days after the event or incident that precipitated the grievance.
